FAQ

DEFECTIVE PRODUCTS

If you receive any defective product, send us pictures where the defect is clearly shown, and your order number so that we can verify it and find a solution for you.      (imperoyalelondon@gmail.com)

INCORRECT ORDER

If you receive an incorrect order, send us a picture of everything you have received, along with the respective references in the box, and we will resolve the problem for you once the content is verified.

QUALITY GUARANTEE & BRAND

Whether it's our jewellery or accessories, we make sure that every item go through our quality checking process. If it's pure gold or gold varnish, plating or pure silver etc., we made sure that our experts jeweller craftsman have checked the item that it meets the highest quality standard. Some brands from watches could be not seen on pictures due to copyright rules from our manufacturer. Overall, our duty is to make sure you are satisfied with your unique item to the point of inviting your friends to place orders with us too.

PRODUCT CARE

The only expectation we expect from you as a costumer is to take care of our & your precious item as much as possible. If the item is not waterproof then please keep it all far from water and sweat etc. For Optimal use for the jewellery then please wipe the metal with a dry, soft, clean cloth. Ensure that your jewelry is completely dry. Avoid soaking in water or using heat, steamers or ultrasonic cleaners. Wipe any stones on the jewellery with a damp cloth to remove perspiration, oil or any other residue. Avoid heat, hot water, steamers or ultrasonic cleaners along with cosmetics and  hairsprays.

IMPEROYALE LONDON is not liable to any returns or refunds caused by the lack of care from the customer to their order.

RING SIZING

To make it easier for you to convert your ring size or to know your size, follow the instruction below:

ACCEPTED PAYMENT METHODS

Credit cards: Visa, MasterCard, American Express, Discover.

Debit cards: Visa, MasterCard, American Express.

I WANT TO SELL IMPEROYALE AT MY STORE

If you are interested in becoming an authorized retailer of Hawkers please write us at i

imperoyalelondon@gmail.com

IMPEROYALE AS SPONSOR

IMPEROYALE proactively seeks athletes, social media influencers to endorse the brand. Contact us on: imperoyalelondon@gmail.com

I WANT TO WORK IN IMPEROYALE

If you want to work with us you can send us your CV via email and we will keep it for future selection processes if your profile does match our requirements. (

imperoyalelondon@gmail.com).

IF YOU HAVE ANY OTHER TYPE OF INQUIRY, THEN FEEL FREE TO CONTACT US BELOW (please allow response time 2-4 working days):

 

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